FAQs
Location and Trading Hours
GBA’s Head Office, Vaulting facility and public trading office are located in South East Qld at Miami on the Gold Coast. All over the counter trade is done at these premises.
Due to affiliations with certain dealers, some in-person transactions may be completed in other capital cities. Please contact us for more details.
The store is open Monday to Friday, 9.00am until 5.00pm with the exception of public holidays and a number of days during the Christmas and New Year period. These dates will be advertised on our website.
Buying from Gold Bullion Australia
There are a number of ways you can buy bullion from Gold Bullion Australia (GBA).
- Online trading: www.goldbullionaustralia.com.au
- By telephone: 1300 754 602
- Email: quote@goldbullionaustralia.com.au
- Public trading office: 1 Avalon Parade, Cnr of Paradise Ave, Miami QLD 4220
Yes – once you have completed the purchase process and confirmed your order, the prices are locked and your order becomes a legally binding contact. You will receive an email confirming your purchase with all the information you will need to make your payment.
Telephone/Email orders:
Orders placed this way will be confirmed via an emailed contract. Once accepted, this becomes legally binding.
No. Sales or Purchase Orders are instructions to buy and sell metal. They are legally binding and once confirmed result in risk mitigation meausures being taken by the company.
You may sell your metal back to the company at any time for it’s current market value.
Please examine our Terms and Conditions for more comprehensive information.
GBA has a fully custodial custom built vaulting facility – Gold Bullion Australia Treasury Reserve ( GBATR)
We can arrange for the automatic vaulting of your bullion purchases within a high security facility. All vaulted bullion is fully insured.
Getting Started
One of the benefits of investing in real gold and silver, is you can cash back as quickly as you can purchase.
If you need to access cash or it’s just the right time to sell your precious metal, all you need to do is:
- Step 1. Visit the GBA website to view our live price list
- Step 2. Contact us to confirm you wish to sell your items
- Step 3. Arrange your items to be delivered to GBA. We can arrange a courier or you can bring them to our showroom.
We always buy back bullion and have the cash for fast processing no matter what size the transaction. We don’t differentiate between type and brands for buyback prices, and our expert staff will be able to confirm weight and purity once we have the items.
Yes, we buy back based on the current market rate. We can assist you with the couriering and insurance of your physical metal back to our public trading office. Upon receiving it, we’ll purchase your bullion back at a price based on the current market rate.
If you store your metal with GBATR, send a letter indicating your intention to sell and a sales representative will be in contact with you to assist with the buy-back process of your metal.
Once you have spoken with our team and agreed on a buy back price, you have a business day to get the items to us. Please note that while we can lock in a price we cannot guarantee that price until your items have arrived. Once you decided you want to sell your items, we can arrange a courier or you can bring them to our showroom in Miami, Gold Coast.
The spot price is constantly changing, if there are delays getting your items to us, please keep us informed so we can discuss any price movements.
Payment can be settled by a direct deposit transfer into your nominated bank account or we can pay cash to you in person.
Refining is a process where gold jewellery, natural gold nuggets or alluvial dust, which contains additives or impurities is melted, the impurities removed and pure gold returned. Please contact our public trading office who will be able to provide more information about this service and associated costs.
Vaulting Services
You can login to our secure website to have access to metal account statements to confirm details of your account holdings at the time of purchase, at the end of the financial year, and on request.
Bullion stored with Gold Bullion Australia is covered by insurance for its full replacement value. The custom built vault and our showroom facility are highly secure. Regular audits are conducted at the facility, to confirm compliance, accuracy and transparency. You can login to our secure website to have access to metal account statements to confirm details of your account holdings at the time of purchase, at the end of the financial year, and on request.
Yes! And we’ve never had a product returned. Our products are made with the highest precision, and to the highest standard. We sell only investment grade bullion.
Certainly – your entire bullion holdings are welcome – regardless of where you purchased them. You will be issued a receipt when you deposit them, and they will form part of your metal account statements when they are issued.
All bullion stored with GBA is covered by insurance for its full replacement value. The custom built vault and showroom facility are highly secure. Metal account statements are issued regularly to confirm the details of your holdings, as well as their current market value.
Gold Bullion Australia has been trading for over 36 years. Our team is experienced and renowned for being friendly and helpful. We are an Australian owned and operated company with strong values, high integrity and a mission to help you invest in precious metals without stress.